Shipping & return

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Shipping & return

Shipping

We ship with BPost, DHL or DPD.

Shipping of your package will take:
Belgium: 1 to 3 days
Europe 3 to 5 days

Free Benelux shipping over €65.

Return

In case you are not happy or satisfied with your purchase, you are entitled to return your purchase without justification nor payment of any penalty within 14 calendar days starting the day after the product was delivered.

To return your purchase, please inform our customer service within 14 days from the delivery date via our return portal. 

Please pack the products carefully, unused in their original packaging together with all accessories, user manuals and the invoice or proof of purchase.  You shall return or hand over the products to Home Tales immediately, or, in any case, not later than 14 calendar days after the day on which your decision to return the products was notified to Home Tales. The direct costs of returning the products are charged to the Customer.

Will not be accepted as return in any case:

  • used, dirty, damaged or incomplete products;
  • products made to size for the customer;
  • worn products and/or products where the label has been removed;
  • opened and used products of our ‘body care’ and ‘cleaning products’ product range.

Home Tales will reimburse the Customer using the same method of payment the Customer used for the initial transaction, unless the Customer explicitly agreed otherwise; in any case, no costs will be charged to the Customer for such reimbursement.

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