Terms & Conditions

Terms & Conditions

General Conditions Home Tales Interior

Home Tales Interior

Hoogveld 12 bus 1, 3550 Heusden – Zolder, Belgium



BTW BE 704882370

Article 1: General Provisions

The e-commerce site of Home Tales Interior with registered office at Hoogveld 12 bus 1, 3550 Heusden-Zolder, Belgium, VAT BE 0704882370, (hereafter referred to as ‘Home Tales’) offers its customers the possiblity to purchase the products online from the webshop.
The present General Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer” or “You”). When placing an order via the Home Tales webshop, the Customer must explicitly accept the present Terms and Conditions. He/She hereby agrees to the applicability of the present Terms and Conditions, to the exclusion of any other terms and conditions. Additional terms and conditions of the Customer are excluded, unless they have been explicitly accepted in writing and in advance by Home Tales.

Article 2: Price

All prices mentioned are expressed in EURO and always include VAT and all other taxes to be paid by the Customer.

The shipping costs are determined during the buying process and communicated to the Customer, subject to the type of product, the total amount of purchase products and the chosen shipping method by the Customer. The prices indicated exclusively relate to the items as literally described. The accompanying pictures are used by way of illustration only and may contain elements that are not included in the price.

The Customer can choose between the following methods of payment:

  • by credit card
  • by debit card
  • Paypal

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website were created with the utmost care, it is possible that the information provided is incomplete, contains material mistakes or is not up to date. Obvious mistakes or errors in the offer do not bind Home Tales. In terms of accuracy and completeness of the information provied, Home Tales is only bound by a best effort obligation. Home Tales can in no case be held liable for obvious material, typesetting or printing errors. In case you have specific questions about e.g. dimensions, colour, availability, period or method of delivery, we request you to contact our customer service in advance.

The offer is valid subject to availability and can be changed or revoked by Home Tales at any time. Home Tales cannot be held liable for the unavailability of a product. In case an offer is of limited duration or subject to conditions, this is explicitly mentioned in the offer.

Article 4: Shipping

The shipping time in Belgium is around 1 to 3 business days. If longer, the customer will be informed immediately. The delivery time for international deliveries depends on the country of destination. Please note that for international deliveries outside the EU additional custom charges may apply.

Unless otherwise agreed, the goods are delivered to the address of the Customer at the latest within 30 days after receipt of the order and the payment.

Any visible damage and/or qualitative deficieny of an item or other defect upon delivery, we ask you to notify us as soon as possible. This should be reported to the customer services within 48 hours after delivery. The cost of a return shipment are entirely borne by the Customer. Home Tales does not refund these.

The risk of loss or damage shall pass to the Customer at the moment in which he/she has acquired material possession of the products. Home Tales will not be held responsible for loss or delayed shipments after delivery to the carrier. Home Tales will not be held responsible or liable in any way for its choice of shipping carrier.

Article 5: Retention of title

The supplied products remain the exclusive property of Home Tales until fully paid by the Customer. The Customer undertakes to inform third parties of the retention of title on the part of Home Tales, e.g. anyone who would come to attach the products which have not been paid in full.


Article 6: Right of withdrawal 

The provisions of this article only apply to Customers who purchase products online from Home Tales in their capacity as consumers.

The Customer is entitled to withdraw from the agreement without justification nor payment of any penalty within 14 calendar days starting the day after the product was delivered.

In order to excercise the right of withdrawal, the Customer needs to inform our customer service within 14 days from the delivery date by email at info@hometalesinterior.com or by regular mail at Home Tales, Hoogveld 12/1, 3550 Heusden-Zolder, Belgium. 

The Customer shall return or hand over the products to Home Tales immediately, or, in any case, not later than 14 calendar days after the day on which his decision to withdraw from the contract was notified to Home Tales. The direct costs of returning the products are charged to the Customer.

Only returns of products that are in their original packaging, together with all accessories, user manuals and an invoice or proof of purchase will be accepted.

Will not be accepted as return in any case:

  • used, dirty, damaged or incomplete products;
  • products made to size for the customer;
  • worn products and/or products where the label has been removed;
  • opened and used products of our ‘body care’ and ‘cleaning products’ product range.

Home Tales will reimburse the Customer using the same method of payment the Customer used for the initial transaction, unless the Customer explicitly agreed otherwise; in any case, no costs will be charged to the Customer for such reimbursement.


Article 7: Warranty

Pursuant to the Act of 2 September 2004 regarding the protection of consumers, those consumers have certain legal rights when purchasing consumer goods. This legal warranty is valid as from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

In order to make a warranty claim, you must be able to submit proof of purchase. You are recommended to keep the original packaging of the products. For items purchased online and delivered to your home, you must contact the customer service of Home Tales (info@hometalesinterior.com) and return the item to Home Tales at your own expense. If a defect is discovered, you must inform Home Tales as soon as possible. In any case, defects should be notified by the Customer within a period of one month after its discovery. After this period, there is no futher entitlement to repairs or replacement. The (commercial and/or legal) warranty shall never apply to defects due to accidents, negligence, falls, use of the item for purposes it is not intended for, non-compliance with the user instructions or manual, changes or modifications made to the item, hard-handed usage, bad maintenance or any other abnormal or incorrect usage. Defects that appear after a period of 6 months from the date of purchase or delivery are not deemed to be hidden defects, unless the Customer can provide evidence to the contrary.

Article 8: Customer Service

The customer service of Home Tales can be reached by email to info@hometalesinterior.com or by post to the following address: Hoogveld 12/1, 3550 Heusden-Zolder, Belgium. All complaints, if any, can be directed to this customer service.

Article 9: Reproduction or duplication 

Home Tales grants access to use its site but prohibits downloading any content, information, images, logos, tekst, tags or coding contained within the site. Doing so constitutes a violation of these Terms and Conditions.


Article 10: Privacy

We at Home Tales care for our customer’s privacy. The personal data of our Customers will be used and shared with the utmost care and in accordance with our privacy policy.


Article 11: Use of cookies

During a visit to our site, cookies can be placed on the hard disk of your computer, tablet or smartphone. A cookie is a text file that is stored on your computer’s browser or your smartphone by the server of a website you visit. Cookies cannot be used to identify people.

The cookies we use are technical cookies that are used for the site to function in an optimal way. You can set your internet browser so that cookies are not accepted, you receive a warning when a cookie is installed or cookies are removed from your hard disk afterwards. Please take into account that some graphic elements will probably not appear (correctly) or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 12: Infringement of validity – non-waiver 

If any provision of the present Terms and Conditions is found to be invalid, illegal or void, this will not affect in any way the validity, legality and enforceability of the other provisions. The failure of Home Tales to enforce any of the rights listed in the present Terms and Conditions or to exercise any of these rights at any time, will never be regarded as a waiver of thise provisions and will never affect the validity of these rights.


Article 13: Changes to the Terms and Conditions

The present Terms and Conditions are supplemented by other terms and conditions specifically referred to, and by the genereal terms and conditions of Home Tales. In case of contradictions, the present Terms and Conditions shall prevail.

Article 14: Proof

The Customer accepts that electronic communications and backups can serve as proof.

Article 15: Applicable law – Disputes

The Belgian law is applicable, with expection of the Terms of the International Private Law regarding applicable law.

In case of any disputes, the courts of Hasselt (Belgium) are solely competent.

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